Modifying Passwords

Purpose

This article will review how to modify a user's password and update the password expiration.

A password is often changed due to one of the following reasons:

• A user cannot remember their password.
• A user wishes to manually modify their own password after logging in.
• A user is experiencing issues using a password reset email.

A password is often set to expire if the user should only have access to the VisualVault site for a specific amount of time.

Something to keep in mind is that users who utilize the following authentication methods will NOT be able to change their password within VisualVault:

• LDAP
• SSO

Setting a Password to Expire

1. Hover over the user information in the upper right-hand corner of the window and select Control Panel.
   
2. Select the Admin Tools Tab.
   
3. Select Users.
   
4. Under the User ID column, select the user who should be updated.
   
5. Scroll down to the Password Expiration section.  
   
6. Uncheck the box Password Never Expires.  
   
7. Update the value for Password Expiration Date to the desired expiration date.    
   
8. When finished, use the Save button.  
   

Changing a User's Password

There are a few ways to modify a password:

1. An individual user can change their own password.
2. An Administrator can change passwords or send password reset emails to users.
3. A Supervisor can change passwords or send password reset emails to users.

Password Change - Individual

There are two places where an individual can change their password:

1. In the Preferences.
2. Via the menu visible when hovering over the User ID.

In Preferences

1. When logged in, hover over the User ID in the upper right-hand corner of VisualVault and select My Preferences.  
   
2. On the page that appears, modify the password fields under the Change Password header and use the Change Password button when finished.  
   

Password Change - Administrator

1. Hover over the user information in the upper right-hand corner of the window and select Control Panel.
   
2. Select the Admin Tools Tab.  
   
3. Select Users.  
   
4. Under the User ID column, select the user who should be updated.
   
5. At the top of the window that appears, there are two buttons available for selection (see 1st image below). Push one.
   • Change Password
     • Allows for a manual entry of a new password.
       • If user should be expected to change their password after logging in, ensure the checkbox 'Must change password after next login' is checked and the Save button is used (see 2nd and 3rd image below).
   • Send Password Reset Email
     • Sends an automatic email with a temporary password and login link (see 4th image below).
       • Automatically checks the checkbox 'Must change password after next login'.

Password Change - Supervisor

1. Select the menu item leading to a User list.  
   
2. Use the Drop Down to select either All Accounts or Disabled Accounts.  
   
3. Under the User ID column, select the user who should be updated.  
   
4. At the top of the window that appears, there are two buttons available for selection (see 1st image below). Push one.
   • Change Password
     • Allows for a manual entry of a new password.
       • If user should be expected to change their password after logging in, ensure the checkbox 'Must change password after next login' is checked and the Save button is used (see 2nd and 3rd image below).
   • Send Password Reset Email
     • Sends an automatic email with a temporary password and login link (see 4th image below).
       • Automatically checks the checkbox 'Must change password after next login'.