--- title: "Modifying Passwords" slug: "modifying-passwords" updated: 2024-08-22T21:52:27Z published: 2024-08-22T21:52:27Z canonical: "docs.visualvault.com/modifying-passwords" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.visualvault.com/llms.txt > Use this file to discover all available pages before exploring further. # Modifying Passwords ## **Purpose** --- This article will review how to modify a user's password and update the password expiration. **A password is often changed due to one of the following reasons:** - A user cannot remember their password. - A user wishes to manually modify their own password after logging in. - A user is experiencing issues using a password reset email. A password is often set to expire if the user should only have access to the VisualVault site for a specific amount of time. Something to keep in mind is that users who utilize the following authentication methods will NOT be able to change their password within VisualVault: - LDAP - SSO ## **Setting a Password to Expire** --- 1. Hover over the user information in the upper right-hand corner of the window and select Control Panel. ![STHxAWzjJyWeFKltQsJTlZ6vdmSkkRo_AA](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47056756693/original/STHxAWzjJyWeFKltQsJTlZ6vdmSkkRo_AA.png?1611962642) 2. Select the Admin Tools Tab. ![EP2GYbZ3o_rozf26Q7Rrtw2hD-pCfLJavg](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47056756698/original/EP2GYbZ3o_rozf26Q7Rrtw2hD-pCfLJavg.png?1611962656) 3. Select Users. ![yeR7VQP1QZ7TzQ8Nb8QV1zDpYiHmq_ktDw](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47056756709/original/yeR7VQP1QZ7TzQ8Nb8QV1zDpYiHmq_ktDw.png?1611962668) 4. Under the User ID column, select the user who should be updated. ![hBm6_AC3mQeXT6S-KqrWI95sI-Q6z6D_BQ](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47056756728/original/hBm6_AC3mQeXT6S-KqrWI95sI-Q6z6D_BQ.png?1611962682) 5. Scroll down to the Password Expiration section.   ![1rFRo_gc0DrIKe1kZ_bcatnwyD3BNerN8Q](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47056756735/original/1rFRo_gc0DrIKe1kZ_bcatnwyD3BNerN8Q.png?1611962700) 6. Uncheck the box Password Never Expires.   ![Ooom8lMQwJjPZRoUgY-aC-U1IaLKyQHiNQ](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47056756780/original/Ooom8lMQwJjPZRoUgY-aC-U1IaLKyQHiNQ.png?1611962716) 7. Update the value for Password Expiration Date to the desired expiration date.     ![5T2hWt3bPW4kNbe0NdOhc6bu_FicUxwYHQ](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47056756785/original/5T2hWt3bPW4kNbe0NdOhc6bu_FicUxwYHQ.png?1611962732) 8. When finished, use the Save button.   ![sT-B_tBOvQh7fViiXV6ORMYTaGsfN_fhqA](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47056756810/original/sT-B_tBOvQh7fViiXV6ORMYTaGsfN_fhqA.png?1611962752) ## **Changing a User's Password** --- **There are a few ways to modify a password:** 1. An individual user can change their own password. 2. An Administrator can change passwords or send password reset emails to users. 3. A Supervisor can change passwords or send password reset emails to users. ### **Password Change - Individual** --- **There are two places where an individual can change their password:** 1. In the Preferences. 2. Via the menu visible when hovering over the User ID. #### **In Preferences** 1. When logged in, hover over the User ID in the upper right-hand corner of VisualVault and select My Preferences.   ![XNA5ZohtvY89-teZASu3X82wg7Q0gKKUOw](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47056756947/original/XNA5ZohtvY89-teZASu3X82wg7Q0gKKUOw.png?1611962781) 2. On the page that appears, modify the password fields under the Change Password header and use the Change Password button when finished.   ![xRhvagIBeMZyQErCh1qf9pnSUkGMh0VzIg](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47056756957/original/xRhvagIBeMZyQErCh1qf9pnSUkGMh0VzIg.png?1611962795) ### **Password Change - Administrator** --- 1. Hover over the user information in the upper right-hand corner of the window and select Control Panel. ![x2PIovSfDDC68EArUDbLWdYUeNnS8NhKRw](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47056757000/original/x2PIovSfDDC68EArUDbLWdYUeNnS8NhKRw.png?1611962842) 2. Select the Admin Tools Tab.   ![PHtXPTbxlBtMbte2ABgRF0SFpk0DED8R-w](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47056757010/original/PHtXPTbxlBtMbte2ABgRF0SFpk0DED8R-w.png?1611962854) 3. Select Users.   ![TwClnsD6nYq6s5hTs9UaRM982MbkfqZVXg](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47056757028/original/TwClnsD6nYq6s5hTs9UaRM982MbkfqZVXg.png?1611962867) 4. Under the User ID column, select the user who should be updated. ![jmboNgjkIvj_c4mvHDyU_Z4-irzdZ47WDQ](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47056757034/original/jmboNgjkIvj_c4mvHDyU_Z4-irzdZ47WDQ.png?1611962881) 5. At the top of the window that appears, there are two buttons available for selection **(see 1st image below)**. Push one. - **Change Password** - Allows for a manual entry of a new password. - If user should be expected to change their password after logging in, ensure the checkbox 'Must change password after next login' is checked and the Save button is used **(see 2nd and 3rd image below)**. - **Send Password Reset Email** - Sends an automatic email with a temporary password and login link **(see 4th image below)**. - Automatically checks the checkbox 'Must change password after next login'. ![imEunZUtnHWPoh2nBnjBJJHGMct9GUnBIw](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47056757053/original/imEunZUtnHWPoh2nBnjBJJHGMct9GUnBIw.png?1611962908) ![tN8iYTjZ8NT0umGsM-8x9C2uqI0Mq89Hrg](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47056757065/original/tN8iYTjZ8NT0umGsM-8x9C2uqI0Mq89Hrg.png?1611962924) ![KalPv8l5rKbyE0ozF0BlGcX3gak7ZOyTTA](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47056757077/original/KalPv8l5rKbyE0ozF0BlGcX3gak7ZOyTTA.png?1611962940) ![-9AKSeEhvacPO_ib7_dZFDOWFcNIJgmmyQ](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47040902375/original/-9AKSeEhvacPO_ib7_dZFDOWFcNIJgmmyQ.png?1601942272) ### **Password Change - Supervisor** --- 1. Select the menu item leading to a User list.   ![vbMdng4-h46kztz5ZAyAHDHDAsvQkawSrA](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47040902397/original/vbMdng4-h46kztz5ZAyAHDHDAsvQkawSrA.png?1601942308) 2. Use the Drop Down to select either All Accounts or Disabled Accounts.   ![vzVr3NmRApe-CNSPGOaSX798OcBcyk4ebQ](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47040902402/original/vzVr3NmRApe-CNSPGOaSX798OcBcyk4ebQ.png?1601942308) 3. Under the User ID column, select the user who should be updated.   ![kexKyt58vApwqYiUn7a_9CuLuyCOeJ7R8A](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47040902398/original/kexKyt58vApwqYiUn7a_9CuLuyCOeJ7R8A.png?1601942308) 4. At the top of the window that appears, there are two buttons available for selection **(see 1st image below)**. Push one. - **Change Password** - Allows for a manual entry of a new password. - If user should be expected to change their password after logging in, ensure the checkbox 'Must change password after next login' is checked and the Save button is used **(see 2nd and 3rd image below)**. - **Send Password Reset Email** - Sends an automatic email with a temporary password and login link **(see 4th image below)**. - Automatically checks the checkbox 'Must change password after next login'. ![s318S7FQWQybJvGKoUVjfaWfNrYJyShFSQ](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47040902399/original/s318S7FQWQybJvGKoUVjfaWfNrYJyShFSQ.png?1601942308) ![rhBSfPvX8pAUHLzzqadFzQ_epXIbEIi0vQ](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47040902405/original/rhBSfPvX8pAUHLzzqadFzQ_epXIbEIi0vQ.png?1601942309) ![lY_eRK1v9pcUfbU1i_ilIRDQU0pL2jDJHw](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47040902400/original/lY_eRK1v9pcUfbU1i_ilIRDQU0pL2jDJHw.png?1601942308) ![kt-3exewxbXths8RhVoNAlczsg5dogmHpw](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47040902401/original/kt-3exewxbXths8RhVoNAlczsg5dogmHpw.png?1601942308)