---
title: "For HR Admins: Users"
slug: "erm-settings-users"
updated: 2026-08-18T00:10:53Z
published: 2026-08-18T00:10:53Z
canonical: "docs.visualvault.com/erm-settings-users"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.visualvault.com/llms.txt
> Use this file to discover all available pages before exploring further.

# For HR Admins: Users

**Role and Permissions** is where administrators manage roles, grant or remove permissions, assign users to roles, configure resource access, and organize departments.

---

## Add a user to ERM

1. In VisualVault, [create a user](/v1/docs/creating-and-deleting-users#creating-users).
2. In ERM - **Roles and Permissions**, go to the **User Assignments** tab. Click **Sync Users.**

![](https://cdn.document360.io/10763bcf-f13e-488f-9c3e-d6737c42ab5e/Images/Documentation/2026-07-22 ERM_Settings_Roles-and-permissions_Users.png?sv=2026-02-06&spr=https&st=2026-10-13T13%3A53%3A52Z&se=2026-10-13T14%3A53%3A52Z&sr=c&sp=r&sig=FCQUTf0%2BDAxj9lM6i%2BHoW14AIvTX8tKpn1hWAAHlgVg%3D)
3. Select from the list, and click **Add Users**.

![](https://cdn.document360.io/10763bcf-f13e-488f-9c3e-d6737c42ab5e/Images/Documentation/image-1784759816056.png?sv=2026-02-06&spr=https&st=2026-10-13T13%3A53%3A52Z&se=2026-10-13T14%3A53%3A52Z&sr=c&sp=r&sig=FCQUTf0%2BDAxj9lM6i%2BHoW14AIvTX8tKpn1hWAAHlgVg%3D)

> [!WARNING]
> **Note:** First, Administrators must **Add Users** to the VisualVault site, via the **Control Panel**. Then, Administrators may **Sync Users** to the ERM app.

---

## View, add, or modify the roles assigned to a user

![](https://cdn.document360.io/10763bcf-f13e-488f-9c3e-d6737c42ab5e/Images/Documentation/2026-04-24 ERM_Settings_Roles-and-permissions_User-assignments.png?sv=2026-02-06&spr=https&st=2026-10-13T13%3A53%3A52Z&se=2026-10-13T14%3A53%3A52Z&sr=c&sp=r&sig=FCQUTf0%2BDAxj9lM6i%2BHoW14AIvTX8tKpn1hWAAHlgVg%3D)

1. In ERM - **Roles and Permissions**, go to the **User Assignments** tab.
2. Locate the user using the search field or pagination controls.
3. Click **Manage Roles** to open the User Roles modal.
4. Add or remove roles as needed.

> [!NOTE]
> **Note:** Changes to user role assignments impact the user's effective permissions and changes take effect immediately.

---

## Frequently Asked Questions

#### **A user says they cannot see a module in the left navigation panel. What should I check?**

Go to **Settings >** **Roles and Permissions** and confirm the user is assigned a role that has the relevant module toggled on in **Module Access**. If the module is disabled for their role, it will not appear in the navigation panel regardless of their resource-level permissions.

#### **A user says they cannot see a module in the left navigation panel. What should I check?**

Open **Roles and Permissions** and confirm the user is assigned a role that has the relevant module toggled on in **Module Access**. If the module is disabled for their role, it will not appear in the navigation panel regardless of their resource-level permissions.

#### **A user has the correct resource permissions but still cannot access a resource. Why?**

Confirm that the module containing that resource is enabled in **Module Access** for the user's role. A disabled module blocks all underlying resource permissions at runtime, even if the resource-level checkboxes are selected.

## What should I do if I have a problem with ERM?

If you are unable to log in to ERM or if you encounter a problem with one of the modules in ERM, please submit a ticket in our [Support Portal](https://visualvault.freshdesk.com/).