System Requirements
  • 22 May 2023
  • 2 Minutes to read
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System Requirements

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Article summary

VisualVault Web Browser Compatibility


The supported Web browsers are listed in the table below.  Web browsers must allow cookies. If a user's browser is not configured to allow cookies, VisualVault will treat the user as unauthorized because an encrypted cookie is required to verify user identity after authentication.

VisualVault's Workflow Design and Form Design features are supported on Laptop and Desktop devices and require a mouse, touchpad, or trackpad interface. 

VisualVault Operating System Compatibility


Each time a new OS version is released VisualVault begins support and continues supporting the most recent prior version (support is ended for all versions before that). We reserve the right to make exceptions to this policy for security reasons.

Browser/VersionVisualVault Web Application VersionComments
Microsoft Edge (version 79+, Chromium-based)Version 4+ Supported on Windows and MacOS operating systems. VisualVault supports the most recent stable version.
Microsoft Edge (version 79+, Chromium-based)Version 4+ Supported on Windows and MacOS operating systems. VisualVault supports the most recent stable version.
Microsoft Edge (version 78 and earlier)Version 4+ Only supported on Windows 10 operating systems.
Microsoft Internet Explorer 11Version 4 onlyMicrosoft Internet Explorer 11 is supported on Windows desktop and laptop operating systems. Running Internet Explorer in Enterprise or Document Mode to emulate older browser versions is not supported. VisualVault Version 5+ does not support IE 11.
Mozilla FirefoxVersion 4+  Mozilla Firefox updates automatically. VisualVault supports the most recent stable version of Mozilla Firefox and one prior Major version.
Google ChromeVersion 4+ Google Chrome updates automatically. VisualVault supports the most recent stable version of Google Chrome and one prior Major version on all devices officially supported by Google.
Apple SafariVersion 4+ Safari is supported on MacOS and IOS operating systems.  VisualVault supports the most recent Safari version and one prior Major version for devices officially supported by Apple.

Client Device Memory and Internet Requirements


The amount of RAM, Internet latency, and upload/download speed impacts performance of web-based applications for all client device types  (desktop, laptop, tablet, mobile phone) . Insufficient RAM can negatively impact page load times, especially when using multiple browser tabs.

CategoryMinimumRecommended
Windows Device RAM8 GB with free memory for browser tabs16+ GB with free memory for browser tabs
IOS/Android/Linux Device RAM3 GB6+ GB
Internet Latency100 milliseconds or less70 milliseconds or less
Internet Speed Up/Down100 Megabits per second total bandwidth. 1 Megabits per second or greater per user. 200+ Megabits per second total bandwidth. 3 Megabits per second or greater per user. 

VisualVault File Import Service


When importing greater than 5,000 files per hour we recommend using our Managed File Import Service which is 10X faster performance by leveraging bulk database and batched file import transactions vs. HTTPS API communications. The Managed Import Service monitors a secure FTP connection for an index file with related documents. Related documents are transmitted first, when the index file is transmitted a batch import process is triggered.

CategoryMinimumRecommended
Operating SystemWindows 10 Pro 64-bit or Windows Server 2016 64-bit
Windows Server 2019+ 64-bit
Device RAM16 GB32+ GB
Device CPU2 GHz Dual Core3+ GHz 8+ Core
Local Storage SSD with 20GB Free Disk Space or 20% of Volume capacity (whichever is greater) SSD with 20GB Free Disk Space or 25% of Volume capacity (whichever is greater)
Internet Latency
100 milliseconds or less 70 milliseconds or less
Internet Speed Up/Down100 Megabits Up / 50 Megabits Down 1+ Gigabit Up / 500+ Megabits Down

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